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B2B
Flow systems (Masang-Customers)
This is direct from manufacturer
to customers.
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Masang - Dealers
- Agents - Customers
100% 120%
150%
150%
~ 200%
|
1. On-line consulting
- Select Model
No and Options
2. Contract - Downpayment
and FOB,Korea
3. Delivery & Installation
- Send Installation
manuals
4. Run Systems -
If test results met client's expectations
and accepted by client, Required
full payment
Technical
Support
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1
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Request on-line technical
support.
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Problems with a machines,
please leave a company
name, symtoms, contact
person, and phone number.
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Technical support
registration
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depend on the level
of technical difficulty
number is assigned.
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2
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Phone consulting
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Technical support
staff will troubleshoot
as they diagnosed problems
describes b users
|
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2-1
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On-line technical
support
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using web camera,
and users can send pictures
about what is believed
to be casing problems
in real time
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